Checkout Error

A general decline on your card can come from a number of things, like an expired card, insufficient funds or your bank preventing a charge until you verify you intended to make the transaction yourself. 

As a heads up, we cannot accept most prepaid cards, as there is no billing address tied to it.

Here are some steps you can take before calling your bank:

  • Double check you’re using the billing address your bank has on file
  • Log out, clear your browser cache and try entering your card information again
  • Try attaching your card to a free www.paypal.com account and check out using PayPal

If you’re still not able to check out, please try calling your bank and let them know to allow the transaction from www.store.cnn.com to go through. (They may be preventing the transaction since your card isn’t present when you’re checking out.)

If your bank says the charge should be going through, please contact a Support Hero by accessing the “Submit a Request” link at the top of this page.   We’d be happy to look into this further!

I Can’t Checkout / I Can’t Complete My Order

If you can’t check out or the “COMPLETE ORDER” button isn’t working, please consider the following suggestions:

1. If your checkout is a little grayed out, it usually means you may have some information missing.

2. If this doesn’t resolve your issues, using a different device/browser may help. Our website is designed to work with Internet Explorer, but if you’re using an older version of Internet Explorer, sometimes certain aspects of checkout won’t display or function properly.

3. You can also try and check out using PayPal to see if that helps.

4. Lastly, some of these tried-and-true fixes may resolve the problem:

  • Clear your browser cache 
  • Using this link, make sure your web browser is up to date and that JavaScript is enabled
  • Try a new web browser altogether (we recommend Google Chrome or Firefox)
  • Temporarily disable any antivirus or ad-blocker extensions/programs you’re running

If you’re still having trouble, use the “Contact Us” link at the top of the page and we’ll investigate further.  When writing in, please let the Support Heroes know what you’ve tried!

Zip Code Error

If you’re getting an error that the zip code you entered is invalid, please try the following:

  • Make sure all the other fields – like State/Province and Country – are filled out
  • Try logging out, clearing your browser cache and logging back in
  • Did you move recently? To enter your new billing address, check out with the same credit card, but enter it as a new card (if it’s already saved in our system)
  • Try and add your card to a free PayPal account, and check out using PayPal as the payment method

If you’re still running into trouble, please contact a Support Hero by selecting the “Contact Us” link at the top of this page.  We’re happy to help!

General Decline

A general decline on your card can come from a number of things, like an expired card, insufficient funds or your bank preventing a charge until you verify you intended to make the transaction yourself. 

As a heads up, we cannot accept most prepaid cards, as there is no billing address tied to it.

Here are some steps you can take before calling your bank:

  • Double check you’re using the billing address your bank has on file
  • Log out, clear your browser cache and try entering your card information again
  • Try attaching your card to a free www.paypal.com account and check out using PayPal

If you’re still not able to check out, please try calling your bank and let them know to allow the transaction from www.stacksocial.com to go through. (They may be preventing the transaction since your card isn’t present when you’re checking out.)

If your bank says the charge should be going through, please contact a Support Hero by accessing the “Contact Us” link at the top of this page.   We’d be happy to look into this further!