Where is My Order?

You can find the most updated information on your shipment on the Purchases page of your account.

That being said, shipping times vary depending on the item. To get an estimate on when your order will ship, check the TERMS section of the item’s page before you place an order. 

As soon as the order ships, you will get an email with tracking information. 

If it’s been more than the allotted shipping time for your order, feel free to reach out via the “Contact Us” link found at the top of this page!

Where Can I Find My Tracking Information?

Tracking information is sent via email as soon as your package ships.  This email will contain everything you need to track your purchase.

Keep in mind, the order could be processing a few days before it ships!

We don’t recommend contacting customer support until it’s been longer than the estimated shipping time. To find out the estimated shipping time for your order, read the TERMS section of the item page, or go to the Purchases section of your account and click on the order.

If it’s been longer than the estimated shipping time and you still haven’t received your order, please reach out via the “Contact Us” link found at the top of this page.   We’re happy to help!

Shipping Policy

Delivery Times

  • Our products are sent to you from all around the globe. This means they may depart from various locations and/or arrive to you in separate packages. Delivery times can vary. Estimated delivery dates are listed for each product on the sale page under “Shipping”, and can be found on the Order Confirmation as well as your purchase detail page.

Shipping and Handling fees support the coordination and integration of all operations. 

  • A Shipping and Handling fee is applied for each item purchased.
  • The cost may vary depending on the item and shipping locations. 
  • Shipping and Handing fees for international delivery vary by product, and can often be higher than U.S. fees.

Tracking & Notifications

We will send you an email with your tracking information once it is available. You can also check your item’s tracking information on your Purchase page.

Shipping and Handling

Shipping and Handling fees support the coordination and integration of all operations. 

  • A Shipping and Handling fee is applied for each item purchased.
  • The cost may vary depending on the item and shipping locations. 
  • Shipping and Handing fees for international delivery vary by product, and can often be higher than U.S. fees.