Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
After the atdeb platform receives an order, the logistics tracking number will be issued within 24 hours, and the delivery can be completed within 2-7 days. Regarding the shipping methods for various delivery areas, the details are as follows:
To create an accout you can go to the my account and create new account or select a product to buy go to the check out page and fill out the form.
We do not collect your credit or debit card information it will be use once just to charge your order.
We do not charge but maybe your bank or your city charge you tax in our hand your tax free.
One item per package.
If you need to swap an item
Returns and Exchanges
We require physical evidence for any return/replacement requests, so please include this information in your initial email. This will help our team expedite the process, so we can send you a new, working product as soon as possible.
If you received your product and believe it to be defective, or it arrives damaged, don’t worry – we will get you taken care of by offering you a replacement.
Include your order number and any photo evidence you may have showing the damage or defect.
Simply contact via the “Submit a Request” link found at the top of this page within 30 days of your purchase’s delivery date.