Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

After the atdeb platform receives an order, the logistics tracking number will be issued within 24 hours, and the delivery can be completed within 2-7 days. Regarding the shipping methods for various delivery areas, the details are as follows:

To create an accout you can go to the my account and create new account or select a product to buy go to the check out page and fill out the form.

You can find the most updated information on your shipment on the Purchases page of your account, but you need to contact us within 6 hour after placing your order. Submit a Request

We will send you an email with your tracking information once it is available. You can also check your item’s tracking information on your Purchase page.

We do not collect your credit or debit card information it will be use once just to charge your order.

We do not charge but maybe your bank or your city charge you tax in our hand your tax free.

Actually we only offer USA shipping for any other country contact us before placing the order.

One item per package.

If you need to swap an item

Returns and Exchanges

We require physical evidence for any return/replacement requests, so please include this information in your initial email.  This will help our team expedite the process, so we can send you a new, working product as soon as possible. 

If you received your product and believe it to be defective, or it arrives damaged, don’t worry – we will get you taken care of by offering you a replacement.

Include your order number and any photo evidence you may have showing the damage or defect.

Simply contact via the “Submit a Request” link found at the top of this page within 30 days of your purchase’s delivery date.

You can use the contact form to contact us “Submit a Request

You need to contact us right away before 6 hours after placing the order. Submit a Request

You can use the contact form to contact us “Submit a Request

Yes but you have to contact us first “Submit a Request