Common queries answered

Frequently asked Questions

After the atdeb platform receives an order, the logistics tracking number will be issued within 24 hours, and the delivery can be completed within 2-7 days. Regarding the shipping methods for various delivery areas, the details are as follows:

If you received your product and believe it to be defective, or it arrives damaged, don’t worry – we will get you taken care of by offering you a replacement. Simply contact via the “Submit a Request” link found at the top of this page within 30 days of your purchase’s delivery date.  Include your order number and any photo evidence you may have showing the damage or defect.

You can find the most updated information on your shipment on the Purchases page of your account, but you need to contact us within 6 hour after placing your order. Submit a Request

We will send you an email with your tracking information once it is available. You can also check your item’s tracking information on your Purchase page.

You can use the contact form to contact us “Submit a Request

You need to contact us right away before 6 hours after placing the order. Submit a Request

Actually we only offer USA shipping for any other country contact us before placing the order.

We offer free shipping service while the shipping cost is covered in the product price. However, extra shipping fees will be charged for the remote shipping address or overweight products.

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